Refund & Return Policy

Thank you for shopping with Shri Tattva (operated by THINKVEDIC SERVICES PRIVATE LIMITED). We strive to ensure that every product you purchase from us meets your expectations. Please read our Refund and Return Policy carefully to understand the terms under which returns and refunds are accepted.

1. General Policy

We accept returns within 7 days of the date of delivery, subject to the terms and conditions below.
Refunds, if approved, are initiated within 30 days from the date the returned product is received and inspected by our team.

All return and refund requests must be submitted through our official email: hello@shritattva.com.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition as received.

  • It must be returned in its original packaging with all tags, labels, and accessories intact.

  • Proof of purchase (invoice or order ID) must be provided.

Items not meeting the above conditions may not be accepted for return.

3. Non-Returnable & Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Products that have been opened, used, or damaged by the customer

  • Customized, made-to-order, or personalized items

  • Items purchased during special promotions, flash sales, or clearance events

  • Perishable or consumable goods (if applicable)

4. Return Process

To initiate a return:

  1. Email us at hello@shritattva.com within 7 days of delivery, mentioning your order number, reason for return, and supporting photos (if applicable).

  2. Our team will review your request and provide instructions for returning the product if eligible.

  3. You are responsible for shipping the item back to us in its original condition, unless otherwise specified by our support team.

Please note: Return shipping costs are generally borne by the customer, unless the return is due to a damaged or defective product sent in error by us.

5. Refund Timeline and Method

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 30 business days through the original payment method.

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

6. Cancellation Policy

Order cancellations are only accepted before the item has been dispatched. Once an order is shipped, it cannot be canceled and must follow the return process described above.

7. Right to Reject Returns and Refunds

THINKVEDIC SERVICES PRIVATE LIMITED reserves the full right to reject any return or refund request at its sole discretion, without citing any reason.
Decisions made by the company in such matters shall be final and binding.

8. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 48 hours of delivery by emailing hello@shritattva.com with photographs or videos showing the issue.

  • After verification, we will either replace the item or initiate a refund as per our discretion.

9. Contact Us

For any return or refund-related queries, please contact us at:

THINKVEDIC SERVICES PRIVATE LIMITED
📍 Address: B3 504, Shalimar One World Vista, Gomti Nagar, Lucknow, Uttar Pradesh, 226010, India
📧 Email: hello@shritattva.com
🌐 Website: https://shritattva.com